Legal
Privacy Policy
This Privacy Policy explains how Your Items Matter handles personal information submitted through our website, quote form and contact channels. We aim to keep things simple, clear and respectful of your privacy.
Information we may collect
When you contact us or request a quote, we may collect:
- Your name
- Phone number
- Email address
- Collection and delivery postcodes
- Service requirements
- Item descriptions and approximate values
- Uploaded photos
- Messages and notes submitted through the contact or quote form
How we use your information
We use the information you provide only to respond to enquiries, prepare quotes, arrange services and manage customer communication. We may also use your contact details to follow up on outstanding quotes or to confirm collection and delivery details.
Sharing your information
We do not sell personal data to third parties. We may share limited details with trusted partners (for example a sub-contracted driver, storage provider or auction house) only where necessary to carry out the service you have requested.
Storing your information
We keep your information only for as long as needed to provide our services, respond to enquiries and meet our legal and accounting obligations.
Your rights
You can ask us at any time to confirm what personal information we hold about you, to correct it, or to delete it where we are not required to keep it.
Contact
For any privacy-related questions, please contact Sean Fitzgerald by phone on 07904 848 927 or by email at sean@pearltrading.co.uk.